Customer Testimonials

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DealerRater Jan 18, 2019
 

Tom Wainio was the service writer who worked with me. He was very thorough, polite and friendly. I've been with this dealership since 1989 and have always had excellent service. Thank you for continuing to be an excellent dealership.

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DealerRater Jan 18, 2019
 

Took my Highlander in for a recall issue. They were very polite and took care of the issue quickly. I was told the car would be there all day, but it was ready at 11:00.

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DealerRater Jan 18, 2019
 

Everyone was very nice, they were quick. They had my vehicle serviced and done before my scheduled apt. He even offered to pick me up and drop me off next time if needed.

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Google Jan 18, 2019
 
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Google Jan 18, 2019
 
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DealerRater Jan 17, 2019
 

Russ is a great manger and will handle all issues in a professional manner. Was able to help replace my broken driver side mirror. Appreciate the help and would definitely recommend friends and family to bring their vehicles into Maplewood Toyota.

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DealerRater Jan 17, 2019
 

I like being able to drop in when it is convenient for me, not having to make an appointment, life is crazy...I was done with an oil change and tire rotation in one hour.

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DealerRater Jan 17, 2019
 

I needed a vehicle ASAP, as my previous vehicle had died, (transmission). From the start, the sales person "Bones," listen to my wants and more importantly my needs. I test drove and purchased a used vehicle that had just been traded in that it had not even been looked over, it been shown to at least one other customer, (who was going to purchase, but didn't have the down payment), and a couple of other customers had expressed interest while I was in the process if purchasing it. Long story short, bought "AS IS," but it turns out there were some "issues," and had to return to the dealer/service dept. to get fixed, Chong and others in the service dept and "Bones" addressed and resolved at NO CHARGE.SO FAR, SO GOOD. Very PLEASED and will bring back for continued service and vehicle needs! INFIDELITY RECOMMEND!!!

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DealerRater Jan 17, 2019
 

Jack Whittles assisted me with a smile and warm welcome! Very professional! Made me feel comfortable and informed me of how long my appointment would take. Comfortable waiting area! Thank you! Mary

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DealerRater Jan 17, 2019
 

I brought my car in for an unscheduled oil change and tire rotation. During their work, they noted that the cabin filter and engine filter were dirty and needed replacement. Also, the tires were at the end of their useful life and suggested replacement, particularly because we are in winter here in Minnesota. They had the tires on hand, they found a discount coupon which saved me $100, they completed the tire alignment, and finished all of the work in less time than they estimated. Although the total service amount was much higher due to the new tires, I do rely on the dealership to honestly keep me informed of what additional maintenance my vehicle may need - and they handle this responsibility well. My Highlander drives noticeable better with the new tires and alignment, and almost feels new. I probably most appreciate that they do their work right the first time, and are respectful of my time.

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Dealership Info

Phone Numbers:Sales Hours:
  • Mon - Thu8:30 AM - 9:00 PM
  • Fri - Sat8:30 AM - 6:00 PM
  • SunClosed
Service Hours:
  • Mon - Thu7:00 AM - 10:00 PM
  • Fri7:00 AM - 6:00 PM
  • Sat8:00 AM - 4:00 PM
  • SunClosed
Parts Hours:
  • Mon - Thu7:00 AM - 10:00 PM
  • Fri7:00 AM - 5:30 PM
  • Sat8:00 AM - 4:00 PM
  • SunClosed