THE MAPLEWOOD TOYOTA PROMISE

We must never stand still.  Where others might rest Maplewood Toyota will move forward and seek out the opportunity to do even better.

Maplewood Toyota products and services will represent the finest in quality and value, to improve life for our customers while respecting the earth's resources.

Our efforts will be guided by two principles:  Continuous Improvement and Respect for People.

     This simply means:
     We honor our customers as welcome guests and serve them in the manner they desire.
     We respect the time and priorities of our customers and colleagues.
     We practice the belief that "there is no best, only better."

Together, we will bring this commitment to life at every opportunity for every customer.

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MAPLEWOOD TOYOTA'S COMMITMENT TO EXCELLENCE IS RECOGNIZABLE

Toyota has recognized Maplewood Toyota's commitment to excellence on every level possible: Sales, Parts, Service and Financial Services -


PRESIDENT'S CABINET
This award is Toyota's most exculsive and prestigious honor.  Limited to only 12 dealerships nationally, this elite award recognizes a combination of operational superiority, high-volume salesand, most importantly, outstanding customer satisfaction performance.  Maplewood Toyota has been honored with the distinction of being on the President's Cabinet the past two years.


BOARD OF GOVERNORS
A distinguished group of dealers with outstanding vehicle sales performance are honored with the Toyota Board of Governors designation.


PRESIDENT'S AWARD
This award honors those Toyota dealers who excel in all facets of their operations; those dealers who have proven themselves to be Toyota's very best.

SALES EXCELLENCE AWARD
This award recognizes Toyota Sales managers who demonstrate outstanding performance in professional development, new vehicle sales and sales personnel management.

MASTER LEVEL CERTIFIED SALES PROFESSIONALS
The highest level of certification for sales professionals is given to those individuals who have proven a commitment to continuous self-improvement in the world of Toyota sales, and who excel at providing excellent customer satisfaction.

MASTER LEVEL SALES SOCIETY MEMBER
To achieve this sales society, the sales professional must rank among the top 50 sales consultants in the region.

PARTS EXCELLENCE AWARD
This award recognizes dealerships whose Parts Department achieves overall excellence in operations, contributing to long term customer satisfaction.


SERVICE EXCELLENCE AWARD
This award recognizes those dealership Service Departments that exemplify top operational standards.


CUSTOMER RELATIONS EXCELLENCE AWARD
This award recognizes dealerships that achieve overall excellence in their Customer Relations operations, ensuring the dealership's overall commitment to focus on the customer.

TOYOTA FINANCIAL SERVICES' AMBASSADOR AWARD - $50,000,000
This award recognizes dealers who demonstrate significant levels of customer support for retail and lease contracts.