Maplewood Toyota

"Great Service, Russ "

Dear Mr. Bestler,

 

I am not sure if your the correct person to send this email to. If not, would you please forward it to the correct person? Thank you.

 

I have been going to your dealership in Maplewood since last December. Before that, I always had my service done in Burnsville. The last few times I have come in for oil changes a gentleman by the name of Stu has helped me.

 

Stu has always greeted me with a friendly smile and explained any concerns or questions I had on my car in a way I could understand, such as regarding any recalls that were on my car.

 

I have worked in customer service for many years myself and when I receive great customer service I think that person deserves to be acknowledged for it as it so often goes un-noticed and un-appreciated.

 

I have continued going to Maplewood Toyota for my oil changes only because of the friendly atmosphere and customer service I have received and I just wanted to let you know this. At the other dealership, I didn't that type of service and it really does make a difference in where a person takes their business.

 

Thank you for having a warm, friendly and helpful staff:)

 

Kelly

Great Service

"Better Than I Expected"

I brought my 2001 4Runner in for service today. I needed a new battery, new antenna, oil change, tire rotation, and some other little stuff done. Since my car is ten years old and has 115K miles on it I assumed there were going to be other issues that needed to be fixed; that I would be lucky if I didn't have to spend more than $800; and that I would be there for four or five hours. In the end, I was there for less than two hours, I spent far less than I expected (about $300), and you guys fixed what needed to be fixed, but didn't try to sell me anything I didn't really need. Everyone was very professional, too. I know that dealerships tend to get a bad rep for service, and at most dealerships I've been to, that rep is somewhat warranted. You guys are definitely an exception to that. Your service department is doing a great job...

-Dave H.

July 2011

"Great Service"

Larry,

 

Thanks again for making Marcia's car buying experience so pleasant. 

 

We were amazed at how professional and friendly you and your colleagues were to us.  Never has the car buying experience been this easy and enjoyable.   Your special care and extra time spent teaching Marcia the details of her new Highlander is greatly appreciated.   You can count on us for enthusiasic referrals and positive evaluations of your performance.   You were undoubtedly the best, most informed and most caring auto sales rep we have dealt with in our many years.

 

We hope to deal with you again and will tell our friends about you.

 

Jim  11-27-2011

Jim

"Finest Experience in Purchasing in Over 40 years!"

My wife Kim and I have just returned home with a new 2010 Toyota Venza from Maplewood Toyota, Maplewood, MN.  This is our first Toyota, and was our first meeting with the Toyota Maplewood "Team".

A week ago Saturday we were "walk-ons" to the delaership, having simply stopped by Maplewood Toyota to pick up a Venza brochure on the way home from a visit to their neighboring Subaru dealership where a few years ago we took delivery on our last new Subaru, a vehicle purchased directly through the "VIP Program" of a Vice President of Subaru of America.  That vehicle was our second new Subaru purchased through their executives' "VIP program".

While we were contemplating what color our new 2011 Subaru Outlook would be, we thought of "piece of mind" to have a look at the Venza that as been having excellent reports.

You know enough of about the Venza.

You may not, however, know enough about the people at Maplewood Toyota.

In brief, our experience viewing and eventually purchasing the Venza that now sits in our driveway was the finest experience we have had purchasing vehicles in over forty years.  From the very first contact with Kate McGlynn, Internet Sales Manager, to our debriefing by Debbie Ingebretson of the Maplewood sales division -- sending us on our way in a new vehicle about which we actually knew little other than the technical information -- the Maplewood "Team" and its operations were of the highest professional level.

A.J. Altaher, Finance Manager, and David Rikess, Internet Marketing Manager, could not possibly have been more helpful.

In brief, in the end, it was actually Kate McGlynn, Debbie Ingebretson, A.J. Altaher, and David Rikess who really made us feel like VIPs.

For the record, I should add that we are not related to anyone associated with Maplewood Toyota, and prior to this week did not actually know much more than Maplewood Toyota existed.

"You Outshine the Rest "

I want to take the time to respond to your card about my recent visit to Maplewood Toyota. I purchased my Avalon at Maplewood after a short search online, and basically I got the best price, and the handling of the matter was very satisfactory.  Shortly after I took delivery, I had several problems with the car, and they were fixed by your folks.  They were all structural, and several required subcontracting.  I am a rather fussy customer, and I am sure the original service writer, Steve Edmunds, was exasperated by my complaints, but, he responded to assuage my concerns.  That was almost 90,000 miles ago. Since then, I have had the car in Tucson, Arizona at a big distributor, and I realized what a great place Maplewood Toyota is.  I call back to ask Steve for advice when I am in Arizona, and make sure that I do as much as possible here.  That is because I trust your shop and especialy Steve, and know that you will do it right and at a fair price! 

While waiting for a ride the other morning while my car was being serviced, I noticed the wonderful diversity of your customer base. A few old white duffers like me were there, several liberal looking ladies were working on their computers, several black folks were waiting for their cars to be finished (including a good looking 6'5" guy with a computer, an MRP with earphones, his cellphone and his Blackberry all working in front of him)  and the Hmong newspaper was included in the literature available for whiling away the waiting time.  I suspect that you intentionally treat people of all backgrounds like you treat me, and that brings them in and back to your business.  Would that everyone had the same approach.  I do not know if you are making any money (I hope you are) with your approach to business, but I suspect that you would run it the same way whatever the financial results.  Thank you for being a really good place to do business, and a most realiable Toyota Dealer.  You outshine the rest! 

Bob L.

MWT

"Completely Blown Away"

Dear Andy

Just wanted to let you know that I had my appointment yesterday to get the recalls fix on my Beautiful Beautiful Camry.
My appointment was for 3:20 pm and was told about a two hour deal.
I had my daughter pick me up from Maplewood Toyota so I could get some other things done and by the time I got back home, my Camry was already done. I was completely blown away on the fast turn around time and was thrilled when I picked it - you guys washed my car!
What a fantastic surprise! Thank You for such a great experience in your service department, I have never ever had that before.
I have always, in the past, cringed at the thought of taking my vehicle into the service department, yet again. 18 repairs on the 2 year old Chrysler Pacifica, ugh! My previous car dealership, Chrysler Barnett, never washed my car, and the wait to get my car back was always over shot by 45 minutes to one hour. I always had believed that they lost my vehicle somewhere in the mess of the service bays! Please let your Service Department know that they did an awesome job and that they have a customer who is most appreciative and believes in them.

Thank You.
You Guys Rock!

MWT

"Just Wanted to Say Thanks"

Andy,
Hi, I understand that you are the general manager of this dealership. Just wanted to let you know that I had really great customer service there in your service department on Saturday. I had just had my RAV 4 serviced at my local dealership in Ashland WI , (30,000 mile services) and took a trip to Msp the following day. Had a bizzare issue , water first dripping, then sort of "flowing" into the front passenger side of the car...ended up with the whole front floor of the car soaking wet by the time I got to your dealership. I explained this to the nice young man in your service dept, and he got permission to take it right in to look at it , (even though it was very busy in the service dept that day) as he thought he knew immediately what the problem was, and that it would be a quick and easy fix. 15 minutes later I was back on the road, problem fixed. It was a plugged air conditioner hose. So just wanted to say thanks, and hope my experience is as good when I take it back into the Ashland dealership on Mon to see if they will help with the drying out, clean up mess of it!

Thanks so much!
Christine

MWT

"Extremely Pleasant & Professional"

Hi Mike-
I just wanted to pass a quick note you could potentially share with the staff at your office. My wife just picked up the Sequoia last night after bringing it back in to have the final touches put on it. The vehicle looks outstanding as promised. We both appreciate the service and delivery. I have to say my past experience in buying used vehicles has not been great. In the past 15 years this was the best experience I have had. Wessy was a great sales guy to work with (extra effort to get the deposit...extremely pleasant and responsive) A very nice guy in general! You were one of the first reasonable sales managers I have dealt with...extremely pleasant and professional. I appreciate you looking to work a deal fair to both parties. In the past my experience has been...unless it is a huge benefit on the dealers end...the deal does not get done...or it is brutal to get it done. In addition, most dealers are high pressure... and big time commitment. This was smooth, and time efficient. We received fair offers on both trades and sales price of the truck. We are extremely happy we chose Maplewood Toyota. Initially I spoke with AJ in the finance department. He was top notch, extremely professional. When I signed out it was with Seth...equally responsive and professional. He did an outstanding job. He passed on professional courtesy with the cost of the warranty at the closing. All great people to work with... up front, honest, and professional. Lastly, I dealt with Jeff in the service department. Followed up with me daily on status ensuring all issues were taken care of. Excellent service and delivery skills. Please pass on the personal thanks to Wessy, AJ, Seth, and Jeff...yourself included. Typically when you have 5 different people involved you find a weak link or two. In this case everyone I dealt with was excellent and did their part at high level, exceeding expectations! Bad news for the competition as you have increased my level of expectation when buying a vehicle!! Please pass on the thanks...we will be back again for our next purchase. In the interim I will be sending some business to Wessy and yourself.

Take care,
Kristopher G.

MWT

"Thank You"

Thank you so much for your sponsorship of the KTIS morning show.  They're my favorite radio station and you're my favorite car dealership!

Thanks again,
Emmy P.

MWT

"Excellent Experience"

Good Morning Steve,
I recently started to contact Maplewood Toyota when I was trying to decide on a vehicle to purchase.  I just wanted to let you know that I had an excellent experience working with Lincoln Boe at Maplewood Toyota.  Lincoln helped me find the vehicle that best suits me and that was in my price range.  I can't thank you enough for having excellent employees like Lincoln; always there to answer your questions completely and really make you feel like a friend and that they're working with you and not against you. 
Lincoln has helped me to decide on a 2009 Rav4; I've been in touch with him since and told him how much I absolutely love it.  You're doing an outstanding job running your business and I'll recommend anyone to go through Maplewood Toyota when looking for a vehicle.  Thank you for your time Steve, have a nice day!

-Rachel W.

MWT

"Best Customer Service"

THANK YOU!
I was at a convention in downtown Minneapolis and had left early to make the 6-hour drive to my home when the "check engine" light came on.  I was very nervous.  My husband found you on the Internet and guided me to your doors. At 8:30 a.m. your waiting room was full and I expected a long wait.  Instead, I goT the BEST CUSTOMER SERVICE I've ever received at any dealership! From the kind woman at the cashier's desk who encouraged me to "drive right in to the service bay", to the gentleman who took my information in service, I was treated with respect and compassion.  Each time my service manager made a time promise, it was actually less than half of that time.  I was in awe and amazement to have my car diagnosed and fixed within one hour of arriving without an appointment. As I walked up to my fixed car my jaw dropped to see that it even had been washed.  No kidding, I teared up. If I thought it reasonable to drive six hours to have my car serviced, I would come to you every time.

Thank you, thank you, thank you
Sebbie S.

MWT

"We Couldn't Have Done it Without You"

What a great experience!  It was a great success. We couldn't have done the North Saint Paul Parade without all your support! It gives ua a feeling of community and what it means to work together. Thanks!

-Buford, Kelly, John, Lee, Jim and Andy
(Our Redeemer Lutheran Church)

MWT

"Outstanding"

This is a quick note to let you know about the EXCELLENT customer service I received from the service department this week. During a test drive of my Highlander, Suwit took time to clearly explain the computer system and its role in my car. As I have come to expect from Maplewood Toyota, the minute I drive my car into the service bay until I drive off the lot,
 
I have only outstanding experiences and once again I am an extremely happy customer.

MWT

"Impressed"

Dear Mr. Hubin
Thank you for inviting us to your August 20th Toyota New Owner Celebration. My wife and I were impressed with the expense that Maplewood Toyota incurred by overtime pay for staff as well as food, goodie bags, and drawing items. The best part: it was very informative! we were pleasently surprised with information provided it was meaningful, understandable and informative answers to vehicle owner questions. We appreciate the Maplewood Toyota staff for taking time to put on this typr of event. Should a relative or friend be considering purchasing a Toyota vehicle, we will definitely direct him or her to go over to Maplewood!

Sincerely,
Richard M.
PS. We LOVE our 2009 RAV4

MWT

"Maplewood Deserves Their Awards"

Dear Mr. Hulcher,
My husband and I purchased a 2010 Toyota Prius from Maplewood Toyota in late July through the CARS program. We love the car and it's features! I want to thank you and your coworkers for the excellant customer service we were given throughout the purchase process.
Your salesman Scott T. was outstanding. I sent an internet pricing request to all the twin cities Toyota dealers requesting pricing for a 2010 Prius with specific model and color requests. I also asked if they had the car in stock or were willing to find one for us and if they would hold the car with deposit until the CARS program started. The callbacks were quite interesting. All the dealers eventually contacted me but Scott was the first who truly wanted to find the right car for us. He called me the first moring stating yes to my requests and called me two days later with the info that the car was now on the lot and waiting for us. Since it was several weeks until the program was effective, he was willing to arrange for us to "visit" our new Prius and gave us a ride around the lot. Later, Scott was thorough in completing the paperwork and off we went with our new car.
We appreciate the Hybrid new owner night clinic. The numerous tips were helpful and the show and tell with Prius on the lift was very helpful. It didn't hurt that we won a free oil change! Now we just received the letter and $200 check representing the scrap value of the car we turned in. Scott told us previously, we may reeive additional funds on the scrap value but we were dubious at best.
We saw the awards your dealership has won when we were there and you deserve all of them. It is well worth the drive from Plymouth to purchase the car through Maplewood Toyota. You can be sure that we have told many others of our pleasureable experience and hope many of them will purchase a car from your dealership in the future as will we.

Regards,
Carol B.

MWT

"First Brand New Car"

To: Lincoln Boe
I would just like to write and express my deep appreciation and gratitude for putting me behind the wheel of my first brand new car. Thank you for your willingness to work with me when other car dealers wouldn't. The car buying experience at Maplewood Toyota was painless and hustle free.
I was in a state of shock and had to pinch myself when you offered to sell me a new car. I almost fell off my chair when you asked me which color and what body style I wanted. This has never happend to me before. I'm usually in a position where I take what I can get.
You followed up to see how I was enjoying my new car. My last car purchase was at Tousley Ford. When those guys got through with me, I felt like I had been rodded at gun point. After singing for a Taurus and taking it home; I brought the car back the next day to address some driveability concerns. I was insulted, told there was nothing wrong with my car and practically run out of the dealership. It took me almost three weeks to get Tousley to make repairs on my "certified" vehicle.
I have taken a lot ribbing and teasing about buying a Yaris. Friends and family ask me, "Are you crazy!, Don't you watch the news?" Or, "You gave up the big Ford for that little asain econbox." My favorite comment is from one of my coworkers who says my car looks like a tonka toy and tells me to buy a "real car" next time.
Well, I have every confidence that I have made the right decision in purchasing this vehicle. If anything goes wrong, I know that Toyota will fix it. The gas mileage is unbelieveable. I looked up the reviews for this car. It has been described as efficent, reliable and bulletproof.
I still tear up when I get into my car to drive it. My little girl loves the car, too. You guys not only sold me a car, you made my dream come true.
I wish your dealership and Toyota the best. Again, you have my heartfelt appreciation and thanks.

Sincerely,
Joyce

MWT

"Made Us Feel Like VIPs"

Dear Randall  P.

Group Vice President

Toyota Motor Sales, U.S.A., Inc.

You may not know enough about the people at Maplewood Toyota.

In brief, our experience viewing and eventually purchasing the Venza that now sits in our driveway was the finest experience we have had purchasing vehicles in over forty years. From the very first contact with Kate McGlynn, Internet Sales Manager, to our debriefing by Debbie Ingebretson of the Maplewood sales division sending us on our way in a new vehicle about which we actually knew little other than the technical information the Maplewood Team and its operations were of the highest professional level.

A.J. Altaher, Finance Manager, and David Rikess, Internet Marketing Manager, could not possibly have been more helpful.

In brief, in the end, it was actually Kate McGlynn, Debbie Ingebretson, A.J. Altaher, and David Rikess who really made us feel like VIPs.

For the record, I should add that we are not related to anyone associated with Maplewood Toyota, and prior to this week did not actually know much more than Maplewood Toyota existed.

The folks at Maplewood Toyota were outstanding and uniformly professional enough to the person, and with every known detail to merit calling their performance to your personal and to the corporations attention.

However you make note of such things, please do.

 

Thank you for your time and attention.

Best Regards,

Tim (and Kim)

P.S.  I do not generally write letters to corporations; and, in the past, I have not liked purchasing cars.

MWT

"Great Service Department"

Again today I was reminded of what a great service department you have and why I like your dealership. When putting new license plates on my 2004 Highlander I had problems getting one of the bolts out of the license plate holder. I ended up twisting the head of the bolt off. I really did not want to drill that bolt out myself and screw something up, so I took the car into your dealership, where I have all the maintenance done on my highlander and my tacoma truck. Within an hour I had my license plate on, I had coffee and donuts, my car was washed and the best part was that you did that without charge. You people understand customer service and that is why I will be back to buy my next toyota from you and why you do the maintenance on both my cars.

Thanks again,
Scott

Oct. 2010

"Once Again, You Have Met My High Expectations"

Russ,
Please be sure this email gets to the techs and service coordinator who serviced my truck and me last nite from about 4 to 6:30. I was in such a hurry, I forgot my social graces. Thanks to the service tech who found the nail in the tire, causing a slow leak! You saved me from a huge head ache and from a potential big problem as I have a long commute for work every day. If I would have gotten a flat during the early part of rush hour, it would have been more than an inconvenience. Thank you for the attention to detail. The service coordinator appeared to feel bad that it took so long to complete the oil change, maintenance inspection, and fix the tire. Please be sure to tell him that I appreciate very much his efforts to service my Tacoma, that I'd rather be waiting inside where it's warm than out in the cold with a broken truck. Once again, you have met my high expectations, causing me to continue to be a repeat customer.

Thank you. Steve

Dec. 2010

"No High Pressure"

Our sales associate was very easygoing and had a great sense of humor. No high pressure sales pitch, he just was very helpful in guiding us through the entire purchase process!!

-Dave B.

Oct. 2010

"High Level of Professionalism"

We have purchased cars at this dealership before. We like the way we are treated and the high level of professionalism. We've had no problems.

-Doug C.

Nov. 2010

"Easy & Comfortable"

Jim was very easy and comfortable to work with. He answered questions and wasn't intrusive. We really enjoyed working with him.

-Scott & Lisa L.

Oct. 2010

"Thanks, and we will be Back!"

Hey Steve,
I wanted to you thank you for the fanatic deal you gave Jenn (Bob Eastwood's daughter) and I on the Sienna.  The pricing you gave us was beyond what we expected.  We are more than pleased with it so far, although I have only driven it once in 2 weeks! 
Also, I wanted to point out that Rick S was the most friendly, helpful, and knowledgeable salesman I have ever dealt with.  Not only was he able to answer every question very quickly, but he never once put any pressure on us to buy.  When it did come time to buy, his replies and actions were timely and expeditious.  Be sure to give him kudos!

Thanks again, have a Merry Christmas, and we will be back (Tacoma?, FJ? =)

-Brendan

MWT