Maplewood Toyota

Dear Andy

Just wanted to let you know that I had my appointment yesterday to get the recalls fix on my Beautiful Beautiful Camry.

My appointment was for 3:20 pm and was told about a two hour deal.

I had my daughter pick me up from Maplewood Toyota so I could get some other things done and by the time I got back home, my Camry was already done.

I was completely blown away on the fast turn around time and was thrilled when I picked it - you guys washed my car!

What a fantastic surprise!

Thank You for such a great experience in your service department, I have never ever had that before.

I have always, in the past, cringed at the thought of taking my vehicle into the service department, yet again. 18 repairs on the 2 year old Chrysler Pacifica, ugh!

My previous car dealership, Chrysler Barnett, never wash my car, and the wait to get my car back was always over shot by 45 minutes to one hour. I always had believed that they lost my vehicle somewhere in the mess of the service bays!

Please let your Service Department know that they did an awesome job and that they have a customer who is most appreciative and believes in them.

Thank You. You Guys Rock!

Dave R.,

Thank you so much for your sponsorship of the KTIS morning show.  They're my favorite radio station and you're my favorite car dealership!

Thanks again,

Emmy P.,

"Comments about Maplewood Toyota"

I want to take the time to respond to your card about my recent visit to Maplewood Toyota.  I purchased my Avalon at Maplewood after a short search online, and basically I got the best price, and the handling of the matter was very satisfactory.  Shortly after I took delivery, I had several problems with the car, and they were fixed by your folks.  They were all structural, and several required subcontracting.  I am a rather fussy customer, and I am sure the original service writer, Steve Edmunds, was exasperated by my complaints, but, he responded to assuage my concerns.  That was almost 90,000 miles ago.  Since then, I have had the car in Tucson, Arizona at a big distributor, and I realized what a great place Maplewood Toyota is.  I call back to ask Steve for advice when I am in Arizona, and make sure that I do as much as possible here.  That is because I trust your shop and especialy Steve, and know that you will do it right and at a fair price! 

 

While waiting for a ride the other morning while my car was being serviced, I noticed the wonderful diversity of your customer base. A few old white duffers like me were there, several liberal looking ladies were working on their computers, several black folks were waiting for their cars to be finished (including a good looking 6'5" guy with a computer, an MRP with earphones, his cellphone and his Blackberry all working in front of him)  and the Hmong newspaper was included in the literature available for whiling away the waiting time.  I suspect that you intentionally treat people of all backgrounds like you treat me, and that brings them in and back to your business.  Would that everyone had the same approach.  I do not know if you are making any money (I hope you are) with your approach to business, but I suspect that you would run it the same way whatever the financial results.  Thank you for being a really good place to do business, and a most realiable Toyota Dealer.  You outshine the rest! 

Bob L.,

Good Morning Steve (McDaniels),

I recently started to contact Maplewood Toyota when I was trying to decide on a vehicle to purchase.  I just wanted to let you know that I had an excellent experience working with Lincoln Boe at Maplewood Toyota.  Lincoln helped me find the vehicle that best suits me and that was in my price range.  I can't thank you enough for having excellent employees like Lincoln; always there to answer your questions completely and really make you feel like a friend and that they're working with you and not against you. 

Lincoln has helped me to decide on a 2009 Rav4; i've been in touch with him since and told him how much I absolutely love it.  You're doing an outstanding job running your business and I'll recommend anyone to go through Maplewood Toyota when looking for a vehicle.  Thank you for your time Steve, have a nice day!

Rachel W.,

THANK YOU!
I was at a convention in downtown Minneapolis and had left early to make the 6-hour drive to my home when the "check engine" light came on.  I was very nervous.  My husband found you on the Internet and guided me to your doors.
At 8:30 a.m. your waiting room was full and I expected a long wait.  Instead, I goT the BEST CUSTOMER SERVICE I've ever received at any dealership!
From the kind woman at the cashier's desk who encouraged me to "drive right in to the service bay", to the gentleman who took my information in service, I was treated with respect and compassion.  Each time my service manager made a time promise, it was actually less than half of that time.  I was in awe and amazement to have my car diagnosed and fixed within one hour of arriving without an appointment.
As I walked up to my fixed car my jaw dropped to see that it even had been washed.  No kidding, I teared up.
If I thought it reasonable to drive six hours to have my car serviced, I would come to you every time.
Thank you, thank you, thank you-

Sebbie S.,

What a great experience!  It was a great success.  We couldn't have done the North Saint Paul Parade without all your support!  It gives ua a feeling of community and what it means to work together.  Thanks!

Buford, Kelly, John, Lee, Jim and Andy,Our Redeemer Lutheran Church

"Great Service"

This is a quick note to let you know about the EXCELLENT customer service I received from the service department this week. During a test drive of my Highlander, Suwit took time to clearly explain the computer system and its role in my car. As I have come to expect from Maplewood Toyota, the minute I drive my car into the service bay until I drive off the lot, I have only outstanding experiences and once again I am an extremely happy customer.

Great Service,

"New Car Clinic"

Dear Mr. Hubin

Thank you for inviting us to your August 20th Toyota New Owner Celebration. My wife and I were impressed with the expense that Maplewood Toyota incurred by overtime pay for staff as well as food, goodie bags, and drawing items. The best part: it was very informative! we were pleasently surprised with information provided
it was meaningful, understandable and informative answers to vehicle owner questions. We appreciate the Maplewood Toyota staff for taking time to put on this typr of event.

Should a relative or friend be considering purchasing a Toyota vehicle, we will definitely direct him or her to go over to Maplewood!

Sincerely,

Richard M.

ps. we LOVE our 2009 RAV

New Car Clinic,

"Internet director"

Andy Hulcher
General Manager
Maplewood Toyota

Dear Mr. Hulcher,

My husband and I purchased a 2010 Toyota Prius from Maplewood Toyota in late July through the CARS program. We love the car and it's features! I want to thank you and your coworkers for the excellant customer service we were given throughout the purchase process.
Your salesman Scott T. was outstanding. I sent an internet pricing request to all the twin cities Toyota dealers requesting pricing for a 2010 Prius with specific model and color requests. I also asked if they had the car in stock or were willing to find one for us and if they would hold the car with deposit until the CARS program started. The callbacks were quite interesting. All the dealers eventually contacted me but Scott was the first who truly wanted to find the right car for us. He called me the first moring stating yes to my requests and called me two days later with the info that the car was now on the lot and waiting for us.Since it was several weeks until the program was effective, he was willing to arrange for us to "visit" our new Prius and gave us a ride around the lot. Later, Scott was thorough in completing the paperwork and off we went with our new car.
We appreciate the Hybrid new owner night clinic. The numerous tips were helpful and the show and tell with Prius on the lift was very helpful. It didn't hurt that we won a free oil change! Now we just received the letter and $200 check representing the scrap value of the car we turned in. Scott told us previously, we may reeive additional funds on the scrap value but we were dubious at best.
We saw the awards your dealership has won when we were there and you deserve all of them. It is well worth the drive from Plymouth to purchase the car through Maplewood Toyota. You can be sure that we have told many others of our pleasureable experience and hope many of them will purchase a car from your dealership in the future as will we.

Regards,
Carol B.
customer number# 124xxxx   

Dave R,

"First Brand New Car"

2/12/2010
To: Lincoln Boe

I would just like to write and express my deep appreciation and gratitude for putting me behind the wheel of my first brand new car. Thank you for your willingness to work with me when other car dealers wouldn't. The car buying experience at Maplewood Toyota was painless and hustle free.

I was in a state of shock and had to pinch myself when you offered to sell me a new car. I almost fell off my chair when you asked me which color and what body style I wanted. This has never happend to me before. I'm usually in a position where I take what I can get.

You followed up to see how I was enjoying my new car. My last car purchase was at Tousley Ford. When those guys got through with me, I felt like I had been rodded at gun point. After singing for a Taurus and taking it home; I brought the car back the next day to address some driveability concerns. I was insulted, told there was nothing wrong with my car and practically run out of the dealership. It took me almost three weeks to get Tousley to make repairs on my "certified" vehicle.

I have taken a lot ribbing and teasing about buying a Yaris. Friends and family ask me, "Are you crazy!, Don't you watch the news?" Or, "You gave up the big Ford for that little asain econbox." My favorite comment is from one of my coworkers who says my car looks like a tonka toy and tells me to buy a "real car" next time.

Well, I have every confidence that I have made the right decision in purchasing this vehicle. If anything goes wrong, I know that Toyota will fix it. The gas mileage is unbelieveable. I looked up the reviews for this car. It has been described as efficent, reliable and bulletproof.

I still tear up when I get into my car to drive it. My little girl loves the car, too. You guys not only sold me a car, you made my dream come true.

I wish your dealership and Toyota the best. Again, you have my heartfelt appreciation and thanks.

Sincerely,
Joyce

Kate M.,