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Ask Ross

 
Ross Meyer has worked for Maplewood Toyota for over 12 years and is Maplewood's Dealership Training Specialist/Product Knowledge Guru.  Click on one of the links below, or here to submit your question(s) to Ross, and he will reply with an answer as well as post the questions and answers here!

Do you have questions about what something is or how something works on your Toyota?  Ask Ross 

Are you considering a purchase and want to know more?  Ask Ross 

Is there a feature on your vehicle you always wished you knew more about?  Ask Ross 

Having issues with Bluetooth or Navigation technology?  Ask Ross 

Ross is also a presenter at the new owner celebration.  Click here for more info.

Do you need one-on-one help?  Click here to set up an appointment with Ross.
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Q:  (From Doug) - I have a 2011 Sequoia with the navigation system and everywhere I go there is a 'trail of breadcrumbs' on the map.  How do I get rid of those?

A:  This is a common question.  On the Navigation screen, when you are on the main map, there is a button on the bottom "On/Off" toolbar titled 'Show on Map'.  If you touch that it will bring up an option menu.  One of the options is 'Route Trace'. If you touch Route Trace, it will unselect that option and will take the "breadcrumbs" off your map.  I hope this helps!
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Q:  (From Brian) - I just purchased a 2011 Camry LE 4 cylinder.  How do I know if it has synthetic oil or regular oil.  Do I really only need to change the oil every 10000 miles?

A:  Brian I certainly understand your confusion on this issue.  First, the way you can tell whether Toyota put synthetic or traditional motor oil in your vehicle is to pop the hood and look on the oil cap.  All Toyota models will have the oil type printed on the oil cap. 
  -Your Camry will say 0W-20 which is full synthetic.  This vehicle has a recommended oil change interval of 10,000 miles or 12 months, whichever comes first.  You can certainly change it more frequently but you can also wait until the manufacturers interval.
  -Some will say 0W-20 and 5W-30 on the cap.  These come from the factory with traditional (non-synthetic) 5W-30 oil.  You can use synthetic with no harmful effects on this engine.
  -Some will say only 5W-30.  These also come with traditional (non-synthetic) oil, but Toyota does not recommend the use of synthetic oil in this vehicle.
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Q:  (From Tom) - I can't get my garage door opener programmed to the Homelink in my car. What am i doing wrong?

A:  There are two possibilities depending on what type of opener you have in your garage.
  - If you have a non-rolling code garage door opener, chances are you aren't holding the buttons down long enough.  Hold the opener within a couple inches of the homelink in your car.  Press the opener button and one of the homelink buttons down and hold them.  The little light on the homelink should stay solid for about 30 seconds or so, then it will start blinking slowly - you aren't done yet - keep pressing the buttons until that light starts blinking quickly.  When you see that you are done.
   - If you have a rolling code garage door opener (i.e. either you know that for a fact or the above process doesn't work) you need to do a little more.  On the back of the garage door motor housing there will be a button labeled "learn" or "program" or the like depending on the make of the opener.  Press that button and release it (don't hold it down too long or you will erase any other remote openers...) Then within 30 seconds, go into your car and press one of the homelink buttons for 2 seconds, release, press for 2 seconds and release.  Sometimes, with some openers, this is enough to program it and the door will open/close.  If that doesn't happen, press the button again for 2 seconds and let go - that should do it.  If not, you will have to repeat the process again, and possibly again (It took me several tries to get my wife's car programmed.) 
Hope that helps!